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RK Toyota Customer Help Desk


Your Guardian Angel Service At RK Auto Group, our goal is to satisfy 100% of our customers 100% of the time! For customer support for RK Toyota or RK Scion please call John Malaspina at 757-838-5000 or email him by clicking on the button below and submitting your information. Thank you!

Email Customer Support

At RK Auto Group, everyone has a guardian angel: Introducing the RK Toyota · RK Scion Customer Satisfaction Staff.

Wouldn’t it be heavenly to have someone looking out for you? We’re the RK Auto Group Help Desk, and we do just that. Consider our full-time Customer Satisfaction Department your guardian angels, ready to assist when you:

  • buy a new or used vehicle for personal use
  • lease a commercial truck, van or sedan for your business
  • bring your car, van, truck or SUV (any make or model) in for service
  • select RK’s body shop for your insurance claims or customizing your vehicle, or
  • purchase parts from our huge on-site inventory

The premier new and used car dealer in Virginia, RK Auto Group is committed to providing the best customer service of any new or used car dealer in Virginia!

No other Virginia car dealer has our Help Desk!


Whenever you have questions or concerns, the RK Auto Help Desk guardian angels are at your service. We’re here to work on your behalf – just let us know how we can help! With over 40 years of experience as the premier new and used car dealer in Virginia, our team is ready and willing to ensure you are completely satisfied.

Lower prices, online reservations and free resources: Virginia car dealer RK Auto Group goes the distance for you.


At RK Auto Group, our mission is to earn your trust by offering unequalled value. 

Customer Relations count at RK Auto Group, the best new and used car dealer in Virginia.


It is our intention to show you how much we value our customers – during and after the sale. Following up with our customers after every interaction tells us how well we have met your expectations. If you’d like, we will also follow up to remind you of recommended services and help with special-order parts and requests –  just ask us.

Sign-Up for Specials and Service Reminders

Other advantages of our Customer Relations Department


  • We Bring specific customer issues to the attention of management, a team of experts not found at any other Virginia car dealer.
  • We Collect invaluable customer suggestions as a basis for "fine-tuning" our operation, ensuring we stay the premier new and used car dealer in Virginia.
  • We Demonstrate, daily, our interest in you, our customer! If you are not completely satisfied, the RK Auto Group Customer Service Department will be happy to assist you.

At this Virginia car dealer, 100% satisfaction is our goal.